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Knowledge base
Products
Product questions
8
What condition are the used products in?
Where do our products come from?
Are our products original or replica?
Why do you have limited sizes?
Do you have a physical shop?
See all 8 articles
Bike questions
6
What condition are the bikes in?
Do the bikes need to be assembled?
Do the bikes have any warranty?
Bike inspection and servicing
Should I worry about damaged carbon frames or components?
See all 6 articles
Orders and shipping
Your order
8
Tracking your order
Can I hold my order from shipping?
What if something is wrong with my purchase?
I have made an error whilst placing my order, what do I do?
What do I do if there is a part missing from my product or order?
See all 8 articles
Shipping
6
My order has been dispatched but has not arrived, what do I do?
What are your delivery options and costs?
Can I choose the courier for my delivery?
Can I track my order?
Will I be charged Customs charges and how much will these be?
See all 6 articles
Returns
Return policy
10
What is the return policy?
How do I return an item or order?
Do I need to contact you before I do a return?
Which items can I return?
How long do I have to return an item?
See all 10 articles
Help Desk Software
by Freshdesk
