If you wish to make a return or exchange for an online purchase, you must contact us at info@procyclingoutlet.com, we will then let you know how to proceed. 

The products must be sent in the same package received to our shop provided that the item meets our requirements for returns:

Exclusions to the 14 day return policy include: any item or apparel that has been worn or used by the client are not able to be returned. And all goods must be unused or in an identical condition as they were in when purchased and in a resalable condition. Returned items will be inspected to insure they meet the returns specifications. Please, note for items which are out of our returns policy a refund will not be processed.

Please, insure before returning any item to us it meets the above requirements. Any extra incurred shipping costs are the responsibility of the client.

Provided the item within the requirements you can fill out our returns form and print the shipping label from our website.